Overpromise and Overdeliver: The Secrets of Unshakable Customer Loyalty pdf epub fb2

Overpromise and Overdeliver: The Secrets of Unshakable Customer Loyalty by Rick Barrera pdf epub fb2

Overpromise and Overdeliver: The Secrets of Unshakable Customer Loyalty Author: Rick Barrera
Title: Overpromise and Overdeliver: The Secrets of Unshakable Customer Loyalty
ISBN: 1591840619
ISBN13: 978-1591840619
Other Formats: azw mbr txt rtf
Pages: 240 pages
Publisher: Portfolio Hardcover (December 29, 2004)
Language: English
Category: Business & Money
Size PDF version: 1660 kb
Size EPUB version: 1269 kb
Subcategory: Marketing & Sales




Presenting the stories of successful companies who rose out of virtual obscurity to dominate their markets, a guide to creating market differentiation by exceeding customer expectations outlines the author's TouchPoint Branding philosophies, in a volume complemented by a CD of supplemental materials and a software-driven study guide. 30,000 first printing.