A World of Quality: Business Transformation at Xerox pdf epub fb2

A World of Quality: Business Transformation at Xerox by Xerox Quality Services pdf epub fb2

A World of Quality: Business Transformation at Xerox Author: Xerox Quality Services
Title: A World of Quality: Business Transformation at Xerox
ISBN: 0786308036
ISBN13: 978-0786308033
Other Formats: lit rtf mobi azw
Pages: 225 pages
Publisher: Irwin Professional Pub (April 1, 1996)
Language: English
Category: Business & Money
Size PDF version: 1584 kb
Size EPUB version: 1479 kb
Subcategory: Management & Leadership




Ten years ago, Xerox--facing declining market share and intense competition--launched the now-legendary quality initiative that catapulted the company to the top of its field. A World of Quality chronicles the fascinating history of Xerox's quality crusade from its uncertain beginnings to its Malcolm Baldrige National Quality award-winning campaign and its current and future plans for advancing quality. Managers in all industries will find both inspiration and strategic advice in the pages of this quality success story. A World of Quality includes: A model of quality improvement approaches proven successful at Xerox. Internal strategic documents, including Xerox's secret "Green Book" that readers can use to plan a quality program or bench mark against. A preview of Xerox's strategic direction into the new century, as told by Xerox CEO Paul Allaire.