Funeral Home Customer Service from A-Z: Creating Exceptional Experiences for Today's Families pdf epub fb2

Funeral Home Customer Service from A-Z: Creating Exceptional Experiences for Today's Families by Alan D., Ph.D. Wolfelt pdf epub fb2

Funeral Home Customer Service from A-Z: Creating Exceptional Experiences for Today's Families Author: Alan D., Ph.D. Wolfelt
Title: Funeral Home Customer Service from A-Z: Creating Exceptional Experiences for Today's Families
ISBN: 1879651211
ISBN13: 978-1879651210
Other Formats: mobi lit azw lrf
Pages: 240 pages
Publisher: Companion Pr (January 1, 2001)
Language: English
Category: Business & Money
Size PDF version: 1605 kb
Size EPUB version: 1903 kb
Subcategory: Processes & Infrastructure




This resource for funeral homes explains the evolution and expectations of today's experienced, economy-minded customer. Offering practical advice for exceeding these new expectations every step of the way, this must-read for funeral directors and funeral home owners describes the type of funeral service care that new consumers want and techniques for providing it.