Real-World Customer Service (Small Business Sourcebooks) pdf epub fb2

Real-World Customer Service (Small Business Sourcebooks) by Bernice B. Johnston pdf epub fb2

Real-World Customer Service (Small Business Sourcebooks) Author: Bernice B. Johnston
Title: Real-World Customer Service (Small Business Sourcebooks)
ISBN: 1570710635
ISBN13: 978-1570710636
Other Formats: lrf mbr mobi txt
Pages: 124 pages
Publisher: Sourcebooks Inc (September 1, 1995)
Language: English
Category: Business & Money
Size PDF version: 1694 kb
Size EPUB version: 1815 kb
Subcategory: Processes & Infrastructure




Explains how to handle customer complaints, discusses customer psychology, and provides sample answers to common customer questions