The Basics of Profitable Customer Service. DVD/AudioCD/Book pdf epub fb2

The Basics of Profitable Customer Service. DVD/AudioCD/Book by jwavideo, Jack Wilson & associates pdf epub fb2

The Basics of Profitable Customer Service. DVD/AudioCD/Book Author: jwavideo, Jack Wilson & associates
Title: The Basics of Profitable Customer Service. DVD/AudioCD/Book
ISBN: 0945923163
ISBN13: 978-0945923169
Other Formats: mobi mbr lit azw
Pages: -
Publisher: jwavideo (January 1995)
Language: -
Category: Business & Money
Size PDF version: 1531 kb
Size EPUB version: 1491 kb
Subcategory: Processes & Infrastructure




You'll discover a logical approach to customer service and learn: The 10 dimensions of service quality; How to develop a caring attitude toward your customers; The 13 strategies to becoming a better listener; The VIN and SERV philosophy of high quality customer service.